Refund and Returns Policy

At GameStorm.ae, we strive to provide the best shopping experience for our valued customers. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility:

Items must be returned within 14 days from the date of purchase.
Items must be unused, in the same condition that you received them, and in the original packaging.
A receipt or proof of purchase is required to process a return.

Non-Returnable Items:

Gift cards
Downloadable software products
Products that have been customized or personalized
Items on clearance or sale

Return Process:

Contact Us: Email us at support@gamestorm.ae or call us at +971 56 195 2324 to initiate the return process. Provide your order number, reason for the return, and any releva
Approval: Once your return request is approved, we will provide you with instructions on how to send the item back to us.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.

Refunds

Refund Process:

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment within 5-7 business days.
You will be notified via email once the refund has been processed.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@gamestorm.ae.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@gamestorm.ae with the details of the defect or damage.